I have looked at your sizing guide, but I am still unsure of the fit. Is there another way I can be sure?
After purchase, how long will it take for my garments to arrive?
What if the style isn't right or it doesn't fit me?
re-sold and will be returned to sender.
The return item must be sent within 14 days from arrival to be accepted a refund. We can also exchange all returns for another size, colour or style - if we have it in stock at the time of return. Please simply email us or state this request on your return invoice.
How long do I have to return the garment for a refund?
That said, if you cannot make the 14-day timeline for whatever reason,
please do call us to request an extension.
We understand that international orders will take longer to arrive. Providing it was sent within the two weeks from arrival, we will still refund.
Can I return a SALE order?
Store credit from SALE returns will be issued as an emailed gift-card which is valid for two years (from the date of issue).
Returns will only be accepted within 14 days of receiving.
Can I return a full-priced order for a refund?
Do you offer gift-boxing?
We will beautifully wrap the gift in pink tissue, which is then placed inside our signature MAGPIE STYLE pink box, closed with grosgrain ribbon.
The box will be sent in a recyclable Eco bag.
Do you offer an exchange or refund for Cote Noire candles and diffusers?
Can I exchange the clothes and accessories ordered for something else on the site and still receive free shipping?
We will then send this out to you.
What are your delivery charges?
New Zealand orders under $350 incur a cost of $10 for standard delivery
(2-5 working days).
FREE shipping for all orders, over $500, to Australia. Orders under $500, incur a flat $15 shipping charge to Australia.
As we ship with DHL to ensure fast and seamless delivery, all international orders incur a freight fee of $50 per order.
FREE SHIPPING ON HOMEWARES FOR ORDERS OVER $1000 (NZ ONLY).
In a hurry to receive your order?
Please select the Overnight Express option at checkout.
Orders must be placed before 10am, on a weekday, to enjoy this service.
Orders placed on a Friday will be delivered on the Monday following. We are unable to guarantee delivery on a Saturday.
The Overnight Express service to anywhere in New Zealand incurs an Express rush fee of $25. Unfortunately, we can only offer Overnight Express for goods shipped from our Magpie Style location in Rangiora. If the order has a component coming from the Auckland Head Office, we are unable to offer the Overnight Express service. For these orders, Overnight Express will not show as an option at checkout.
Unfortunately, we are unable to provide this service to rural addresses.
Please allow one extra day to this service if your address is a rural postcode.
What courier company do you use?
We use DHL for Australia and international deliveries.
Can I track the delivery of the goods online?
We will respond very quickly.