SHIPPING + RETURNS POLICY

I. New Zealand Orders

Free Shipping (Non-Rural)
Enjoy free shipping on (non-rural) orders over $350. For orders below $350, a flat $10 shipping fee applies (fashion items only).

Rural Addresses
All New Zealand rural addresses incur a flat courier charge of $12 to contribute towards courier surcharges. 

Additional Charges for Homewares
Additional shipping charges may apply for homewares due to size, weight, and fragility. Rates are calculated at checkout. Free shipping on homewares for orders over $1,000 (NZ only, excludes XL Ginger Jars).

Delivery Service and Time
We use NZ Courier Post & Post Haste for all New Zealand deliveries. Orders typically arrive within 3 - 5 days. A tracking number is provided via email upon parcel collection.

Overnight Express (NZ Non-Rural Orders only)

In a hurry to receive your order? 
Please select the Overnight Express option at checkout.
Orders must be placed before Noon, on a weekday, to enjoy this service.

Orders placed on a Friday will be delivered on the Monday following. We are unable to guarantee delivery on a Saturday. 

The Overnight Express service to anywhere in New Zealand incurs an Express rush fee of $25. This also means that your order will be fast-tracked to the top of our production queue and shipped same day on Courier Post's Overnight service.

Unfortunately, we are unable to provide this service to rural addresses.
Please allow one extra day to this service if your address is a rural postcode.


II. Australian Orders


Free Shipping
Enjoy free DHL Express shipping on orders over $500.
For orders below $500, a flat $25 DHL Express shipping fee applies (fashion items only).

Homewares Shipping Restrictions and Fees
Some homewares cannot be shipped internationally, while others may incur additional shipping fees due to size. Taxes, if applicable, are payable upon receipt.

GST and Duties
Orders up to $1,000 will not incur GST or duties. To avoid paying duties, place separate orders under $1,000. These will be shipped individually.

III. International Orders


Free Shipping
Enjoy free shipping worldwide on orders over $500. For orders below $500, a flat $60 shipping fee applies (fashion items only).

Delivery Service and Time
We use DHL couriers for international deliveries. Orders typically arrive within 7-10 days.

Taxes
International taxes, if applicable, are payable upon receipt.


IV. Returns Information


Full Refund Eligibility
Items ordered online or purchased in-store can be returned for a full refund, except for sale items.

Sale Items

If it is marked FINAL SALE, NO RETURNS on the style, then the item cannot be returned for exchange or credit.

Sale items, that are nor marked FINAL SALE, NO RETURNS, can be returned within 14 days for an exchange or store credit, valid in-store or online for two years. We do not provide refunds on returned items.


Condition of Returned Items
Worn or soiled items cannot be returned. Items with foundation marks, stains, or any marks will be sent back to the purchaser.

Returns Deadline
Returns are accepted within 14 days from receiving your online order.

Refund Method
Refunds will be issued using the original payment method upon receipt of the returned items.

Labels and Tags
Returns can only be accepted if labels and tags are intact.

Non-returnable Items
We do not accept returns for any item purchased with a 60% or more discount, candles, diffusers, or perfumed flowers taken out of the packaging, unless found to be faulty upon arrival. 


Return Address

Send returns to:

Magpie Style Online
2A Good Street,
Rangiora, 7400
New Zealand