Have a question?
I have looked at your sizing guide, but I am still unsure of the fit. Is there another way I can be sure?
- Yes - if you would like some advice before purchasing, please get in touch. We will then be able to advise whether the style and size is a good fit for you based on your measurements and height. Please email our Customer Relations, Chanelle Spencer, via the Have a Question? tab.
After purchase, how long will it take for my garments to arrive?
- In New Zealand, it will take 2 working days from order. International orders will arrive in 7-10 working days.
What if the style isn't right or it doesn't fit me?
- Should the order not be the right style or fit for you, please simply return the garment in its original condition with the tags still on for a full refund.
- The item must be sent within two weeks from arrival to be accepted a refund.
- Due to high demand in some sizes, we can not do online exchanges. To ensure you get the correct size, it's more efficient to return the incorrect size and order the new size.
How long do I have to return the garment for a refund?
- You have two weeks from the date of arrival to send your order back. The items must have the labels attached and not have been worn.
- We understand that international orders will take longer to arrive. Providing it was sent within the two weeks from arrival, we will still refund.
Do you offer gift-boxing?
- YES. Gift-boxing can be selected at Checkout for $5 per Giftbox.
- We will beautifully wrap the gift in pink tissue, which is then placed inside our Pink box, closed with grosgrain ribbon.
- The Pink box will be sent in a plain brown box.
- We will also include a gift card to fill out, or we can do this if mailing to the recipient.
Do you offer an exchange or refund for Cote Noire candles and diffusers?
- Yes, but only if the product is faulty or the packaging hasn't been opened, due to the delicate nature of the packaging.
Can I exchange the clothes and accessories ordered for something else on the site and still receive free shipping?
- Yes - simply return the goods and email us here with what you would like to exchange it for. We will then send this out to you.
What are your delivery charges?
- We offer FREE shipping to orders over $150 in New Zealand and Australia.
- New Zealand orders under $150 cost $10 for standard delivery (2-5 working days).
- Australia orders under $150 cost $15 for standard delivery (5-7 working days).
- We provide Express Overnight delivery for New Zealand orders for $15.
- Express shipping to Australia cost $25 (2-4 working days).
- We offer FREE Worldwide delivery on orders over $500. Worldwide Orders under $500 cost $25 to ship.
What courier company do you use?
- We use NZ Courier Post for New Zealand and Australia deliveries.
- We use DHL for Worldwide deliveries.
Can I track the delivery of the goods online?
- Yes. On order fulfillment we will send you a tracking number with details of the courier's website.
Should you have any other questions, please don't hesitate to email Chanelle Spencer and the team at Magpie Style here. We will respond very quickly.